Shipping & Returns
Tech Soluutions LLC strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, Tech Soluutions LLC will refund the full amount, minus the cost of shipping, on most new unopened items. If Tech Soluutions LLC discovers that it was an error on our part, we will pay the return shipping for the incorrect or defective item. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Tech Soluutions LLC will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping. All return orders can be processed by logging into your online account and under the account menu you will find the “return item(s)” link. We will notify the customer by email once we’ve received and processed the item.
*Electronic delivery – Tech Soluutions LLC will send the product/license key through a manufacturer verification process in order to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Tech Soluutions LLC will refund the purchase price of the product to the original method of payment.
- Open License– Tech Soluutions LLC may charge a 15% restocking fee on Open License orders that have been fulfilled.
- Retail Licenses– Tech Soluutions LLC may charge a 15% restocking fee on retail orders that have been fulfilled.
- Anti-Virus– Tech Soluutions LLC may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled.
- Microsoft Office 2013– Non-Refundable! We are unable to send these keys back to Microsoft so we are unfortunately not able to refund any Office 2013 purchases.
- Microsoft Windows– Non-Refundable! We are unable to send these keys back to Microsoft so we are unfortunately not able to refund any Windows Operating Systems after activation.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When an order is placed online or through our customer service department, the estimated time frame for delivery is based upon a number of factors, including the destination, shipping method, and the time in which the order was placed.
Below are the estimated processing and delivery timeframes for each shipping method:
- 1-2 days processing time. 4 -10 Business days for delivery
- 1-2 days processing time. 2 – 3 Business days for delivery
- 1-2 days processing time. 1 Business day for delivery.
*Please keep in mind that the listed times are an estimation and, depending on product availability, it is possible that your product may arrive on a sooner date.
- If you purchase your product(s) and it states they have an electronic delivery method or download, you will receive the required product/license key in an email the same day your order is confirmed.